Anonymous
map-marker Scottsdale, Arizona

Terrible Customer Service

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Spoke to a rep named Ryan E., he seemed to be grumpy and like he hates his job. He had no problem-solving ability.
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Michael L Tzl

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Verified Reviewer
| map-marker Carlsbad, California

Shoddy build quality and a lack of ethics

I purchased my new Shea Homes home in December of 2014 in Southern CA. As a result of Shea Homes having done a HORRIFIC job with construction, my HOA pursued Shea Homes, hired a third party to inspect the construction quality and Shea acquiesced by agreeing to have a company perform the necessary fixes.

Needless to say, there are A LOT of structural items requiring fixing. If Shea Homes had built it right the first time, then we would not be all living through this current construction zone. Also, when Shea Homes was getting ready to deliver my home to me in 2014, I found two areas of HOLES in the half-bath drywall ... one in the area of the water line to the toilet and the other above the light fixture.

So ... you're ready to deliver a customer a brand new home with holes in the drywall? Hmmmmm ... so I asked the Shea Homes representative, 'what else is wrong, like in the walls that I am UNABLE to visibly see?' To which his response was: 'I can assure you, everything else is fine and to spec ...' Another, Hmmmmm.

Some of my fellow homeowners here have had roof leaks ... AND, melted cabinets and rails above the cooktops. Unbelievable. Lastly, Shea Homes SEVERELY underfunded the HOA from the beginning ...

our monthly HOA fee having DOUBLED in 9 years. Bottom line based on my own personal experience with Shea Homes: Shoddy build quality and a lack of ethics.

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Cons:
  • Shoddy build quality and lack of ethics

Preferred solution: Apology

User's recommendation: Beware

Mj N Pfm
map-marker Irvine, California

Lack of customer service , low quality construction

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where to start, Even though we had a final walk a week before but still at the time of accepting the keys our place was a mess and the management's response to my complaint was "I didn't have time to get it done"

2 Months later we got a bath tube from 3rd floor leaking into the kitchen. It took them around 3 to four weeks to fix it.

cpl months later I received a refund check for the upgrade that I paid for and they cannot deliver.

I haven't cash that check for about 4 months and now has been expired so in past 2 months I have been leaving voicemails trying to speak with someone and get a new check so finally spoke with a very rude, unprofessional, and unpleasant person name Mary who was not helpful and very painful to talk to..

I cant wait for the market to change so I can sell and move from this place. Unfortunately there are too many bad experiences with shea management and they took away all the excitement away from me and my family

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Loss:
$1125

Preferred solution: Apology

User's recommendation: Do your homework before getting yourself into trouble with this company

Alan A Lmr

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Verified Reviewer
| map-marker Marina, California

Maintenance issue

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My shower door hinge broke, so I called them and they helped me right away. I appreciate their quick attention to the problem that I was having.
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Keyler Kaj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Pinetop-Lakeside, Arizona

Lack of communication

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Shea Homes - Lack of communication
Shea Homes - Lack of communication - Image 2
Shea Homes - Lack of communication - Image 3
I had no help or communication from the Shea realtor, completely useless and lied to me about build time. She told me 10-12 months. It took over 18 months. I signed my contract in January, they didnt start building until May. Communication just got worse. I never was given an actual completion date. Do not buy Shea! The experience was a nightmare!
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User's recommendation: Don’t buy Shea! Don’t trust what they tell you!

Featured
Anonymous
map-marker Nipomo, California

Shea homes is a poor institution that doesn’t care about their clientele after the 10 yr warranty is ended!! Don’t trust them since they commit Sins of Omission!!

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Dear Trilogy neighbor,

We want each of you to be aware of a massive incident that flooded our home sometime between July 5th to 6th when the copper water manifold above our master bathroom failed (see image 1) & spewed hot steamy water into our attic & into our home below which then collapsed the bathroom ceiling! This massive flow of water mixed with wet insulation poured into our master bedroom & then into the interior of our home covering 89% of our floors with 3-4 of steaming hot water.

Unfortunately, my wife was gone for less than 24 hrs caring for her ailing mother & I was out of town on business.

Thankfully I had been called by our landscaper on the morning of the 6th who alerted me that water was pouring out of every door as well as from under the stucco on each side of our home! We had a neighbor rush over to turn off the water main which could have resulted in potential electrocution for him since there were wires dangling from the bathroom ceiling.

We have had to move out since the home is uninhabitable & have been forced to move into a hotel & two VRBOs with a final rental in Trilogy thanks to Linda Del!! The prospective finishing date could be 6-12 months & hundreds of thousands of dollars for the structure & damaged new furniture we just purchased!

We had no prior notification of this potentially harmful & devastating occurrence which could have been life threatening for my wife had she been sleeping in our bed that night (see image 2) massive damage to our master bedroom with the water mixed with insulation on our floor & furniture! Needless to say it has been a traumatic & devastating experience!

We didnt receive any notification from Shea Homes as to the potential defective manifold which has caused the interior of our home to be demod (destroyed).

Our home is 14yrs old & out of warranty but after showing KOREY Carroll Shea Regional Operations Manager the damage he said that the cost will be covered by our insurance so they have no other responsibility! Our businesses which are managed from our home have been gravely impacted due to the damage from the water to our desks, computers & other electronic equipment! We have asked KOREY for a copy of Sheas bulletin alerting the homeowners since we werent notified! He said the bulletin was forwarded to all homeowners four years ago alerting them to to check this defective part & that Shea would send a plumber to check it.

However, after a few days he corrected himself & said that didnt occur & there ONLY 3 people that had this issue or less than 1% of all residents. He then said that it was discussed during a Town Hall meeting but still hasnt been able to locate the minutes. Furthermore, he did say that after the meeting that only 3 homeowners accepted his suggestion to have their manifold checked & I called one he mentioned which they denied ever occurred! Why didnt all homeowners receive a registered letter regarding this potential TIME BOMB when Shea started replacing the copper manifolds with new plastic ones?

Perhaps KOREY or Preston could answer this & have saved us such consternation & loss of time not to mention the massive stress factor physically & mentally?

We are concerned for all our neighbors & especially for those whose homes are over 10 years old since we purchased ours in 2008.

The newer homers were fitted with plastic manifolds (Id have Shea send a plumber to check those also) thus eliminating this failure but when & why werent all homes notified & replaced by the newer part at that time? There are usually a manifold in each bathroom!!

Too many unanswered questions!

Don Smith

1988 Eucalyptus Rd.

Trilogy

Fig 1

Fig 2

Collapsed bathroom ceiling

3 water in our hallway & throughout 89% of the house

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User's recommendation: Don’t purchase their homes since they are all about themselves & don’t care or communicate with their homeowners. It’s the customer experience that counts & they have failed!!

Debbie DeRoos

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Verified Reviewer

Purchase of home built in 2018 that now has significant cracks in ceiling, walls, exterior walls, patio

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Original review Feb 23, 2023

No meaningful intervention provided to address the significant problems with cracks inside and outside. It took 5 phone calls to reach a Shea representive; messages were left but not returned.

On 2-23-23 a Shea representative came to my home and refused to provide credentials when asked for and only provided a business card after many requests. I was told it will take several weeks or more for any follow up. My request for information in writing was dismissed (ignored). I requested a consult with a structural engineer and was dismissed.

I was told by someone who would not disclose their credentials that this is normal. My questions focus on how a person without documented credentials can legally make such assessments and statements before consulting with a structural engineer.

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Loss:
$500000
Cons:
  • Poor communication
  • Poor response to problems

Preferred solution: Repairs consistent with the damage

User's recommendation: Get everything in writing, and then document every contact with Shea.

Anonymous
map-marker San Diego, California

Fraud and building codes violations

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I am a homeowner, purchased my home newly built from sheahomes. Very deceived by shea homes shady business tactics, built my home with a high level of negligence and fraud, building code violations that are inimaginable. Please stay away before you spend thousands of dollars and end up in a home that you cannot live in. I ended up moving out as quickly as my home became infested with mold and I became sick with mold from water intrusion that shea homes attempted to cover up and refused to take responsibility for.
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User's recommendation: Please stay away, do not buy from shea homes

Anonymous
map-marker San Luis Obispo, California

Broken Promises

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Sold us in 2012 in reliance of their promise to build a 140,000 SF Village Center with walkable amenities to retire in place. Now they want the SLO County planning commission to OK their plan to replace the Village Center with condos. Promised us 3 golf courses-delivered 18 holes. Sold that course to 3 guys who repair RVs and have no known or apparent experience in golf course maintenance Etc.
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User's recommendation: Deep Google them - make sure you know who you’re dealing with

Anonymous
map-marker Phoenix, Arizona

Hvac leak caused water damage

All I want to know is what company installed the HVAC in my condo. Evidently, I dont know the correct code to either talk to a real person or one that can do anything but transfer me to a voicemail.
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User's recommendation: Take your beating like a man and move on

Douglas H Irv

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Verified Reviewer
| map-marker Marina, California

Shea Homes has no loan Contingency. Beware of getting Trapped!!!!!!!!

Updated by user Aug 18, 2022

Latest update is no deposits will be refunded. Shea Homes is drawing up the cancelation process for us--we expected it on Monday or Tuesday and today is Thursday. And Shea Partners are continuing to reach out via email to move forward.

Updated by user Aug 18, 2022

We have since been told that NO DEPOSITS are being returned to buyer from Shea, regardless. As we look back on the procedure Shea pushed us to get qualified, qualified us on our last 2 years of income, highly suggested for us to put in a loan lock (for an additional...

Original review Jul 19, 2022
We just went through the a painful situation with Shea Homes in Marina, CA. We went through the required loan qualification with Shea and were approved.

We sent in the $20K plus 1/4 of the cost of the solar and water heater Plus a 4000 loan lock fee (to be returned when the loan closed). So off we went on the journey. As we got closer to our anticipated Oct/Nov close we went back to Shea mortgage to see what additional information might be needed to close. Since there is no loan contingency we were committed...until they told us we no longer met minimum requirements.

We asked for at least some of our deposits back and were turned down with no options. So we are out $32000. A bit of a burden as we are both over 70. Buyer beware.

Buyer beware. They are ruthless and take no prisoners.
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Loss:
$32000
Pros:
  • Location
  • Build quality appeared to be good
Cons:
  • No integrity
  • Pushed to get qualified then disqualified
  • Will not consider returning deposits

Preferred solution: $32000 or most of it

User's recommendation: Buyer beware. Shea homes has no loan contingency.

Ayush K Egb

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Verified Reviewer
| map-marker Livermore, California

Took our deposit

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We actually purchased our first home from Shea homes and were satisfied with everything. After couple of years we were having a baby so we thought of upgrading to a larger place so we put a deposit on a larger place from Shea homes, we listed our place and were just about to close when COVID hit, the buyers of our place got cold feet and backed out of the transaction because of which we had to back out, but Shea being a bunch of greedy a**h**** took our deposit.

Also, the housing market got crazy and Shea homes went on making millions of dollars throughout the pandemic while all the middle class people like us were struggling to make their ends meet. This is actually not the worst part, fast fwd a year later, we got a letter for Dormant funds department of Chicago title saying that since the escrow wasn't closed, our deposit for the new home that we were about to buy is just sitting there unclaimed for over a year.

It's not like Shea homes had to use our money to pay their employees and all. Similar letter must've been sent to Shea as well, we tried to claim our money but the greedy a**h**** from Shea wasted no time to take out money, AGAIN

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Loss:
$20000

Preferred solution: Full refund

Anonymous

Poor customer service

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Extremely rude customer service. I know houses are in demand, but what a poor way to talk to prospective buyers.
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Anonymous
map-marker Lakewood, California

Poor Craftsmanship and terrible customer service

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Numerous defects upon delivery of home not fixed from final walk thru. Gaps in walls and floors. HVAC units leaking and not adequate flow throughout house. Missed final touches in multiple areas. .Dont give them a dime until all concerns taken care of prior to close
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User's recommendation: Dont give them a dime until all concerns taken care of prior to close. Customer warranty is a joke, they push and push and push everything out as far as they can claiming it as non emergency. Heat in my kids rooms when 30 degrees outside in not an emergency. Broken mirror in my bathroom is apparently not an emergency.

Albert G Tgh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor workmanship

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Garage door spring broke after 4 years. Another company came out to fix and informed us that this was the cheapest quickest way to install doors and that they do not make this part anymore. Shea states that the home is older than a year and not their responsibility. Its their poor workmanship that caused this issue.
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Loss:
$600
Pros:
  • Ladies at the models are wonderful

Preferred solution: Fix the issue for myself and future issues within community

User's recommendation: Nope unless you don’t mind quality

John S Yxu
map-marker San Jose, California

Finding affordable Senior Living for myself.

Not a review or complaint ! I was just calling to gather information about Senior Living. Thank You, and God Bless! John Symington II johnsymington1966@***.com
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Pros:
  • Location

Preferred solution: Some more information about Bickford Ranch in Lincoln.

User's recommendation: This looks promising!

About

Related Companies

J F Shea, Trilogy Life, Shea Properties, Shea Mortgage, Reed Pumps

Summary

Started as a plumbing company by John Shea in 1881, Shea Homes is a civil engineering and home building firm in Portland, Oregon nowadays. Company’s motto is "When you care, it shows". Shea Homes is one of the companies which contributed to The Golden Gate Bridge and the Bay Area Rapid Transit System construction. Shea operates across the states of Arizona, California, Nevada, Virginia, and Carolina etc. Since 1968, Shea has constructed homes and communities for more than 94 000 American families across the country. Professional Builder Magazine recognized Shea Homes as a "Builder of the Year" in 2007.

Shea Homes reviews and complaints

Shea Homes is ranked 68 out of 366 in Home Builders category

Area Served

USA

Payment Methods

MasterCard

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