Bad practice on broker commission | Shea Homes review from Los Angeles, California

2.3
Details
Brokers know they need to accompany buyers on their first visit as it’s standard practice in the industry. Shea is very clear on their broker policy and have it posted at the entrance to the sales office as well as inside the sales office. There is no way the buyers will know that they need to bring their broker on the very first visit.
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Review
#1377727 Review #1377727 is a subjective opinion of poster.
Service
Shea Homes Customer Care
3.7
Details

Update by user Dec 08, 2016

I am happy to state that issues are being addressed !!! Plus our clubhouse will be completed soon.

More and more people are moving in. More activities and groups are springing up.

I am much happier. There are a few outstanding issues, but I am not worried they...

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1 comment
Arly
#1252237

Welcome to *** - Hope you don't have Zoysia grass too!

Review
#900924 Review #900924 is a subjective opinion of poster.
Service
Shea Homes House Construction
Cons
  • Poor quality
  • Poor customer service
  • Drainage too much to list
Reason of review
Bad quality
1.0
Details
This is supposed to be new construction but everything in the home seems to break or fall spart. The customer service is very disrespectful, and the HOA they have is very unprofessional and menial. I am planning on selling this so call new construction home and move to...
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1 comment
Anonymous
#1365038

Anyone have a bad experience st trilogy at Rio vista?

Review
#1051343 Review #1051343 is a subjective opinion of poster.
Service
Shea Homes Home Buying
Reason of review
Bad quality
1.1
Details
Stay clear from Shea Homes. If you think you are getting quality builder for your money then you are mistaken. My home has major soil heaving issues causing cracks in my foundation & my tiled floor is all cracked. Since the cracks appeared after the 2 year warranty,...
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2 comments
Anonymous
#1396381

Which subdivision and state? Any resolve? Are you in a particular village?

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Review
#980639 Review #980639 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Bad quality
Has anyone had any bad experiences at Trilogy at the Vineyards in Brentwood, California? I'm considering a purchase. The models look completely high end and very high quality. I can't imagine having the problems I'm reading here. After reading these complaints, two...
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5 comments
Anonymous
#1502140

I purchased a new home here in 2015. I am surprised to read the negative reviews here.

I will share my experience.A new home purchase is like buying any major thing in your life - you need to look out for yourself. The salespeople are not predatory and are not fraudulent, but their job is to sell so they expect that everything they say should be verified by you. I found them to be reasonably honest, open, and very professional.The home itself - the build, was outstanding. Yes, very, very good.

There was one 'major error' when a chandelier was not hung in the center of the room. It was immediately fixed - no questions asked. All other punch-list issues at closing and again at the one year review were handled quickly and to my satisfaction.There are probably 800 homes in this community today (June 2018) and I've seen a few hundred built. I certainly know of some people who have had major problems but at least to my knowledge they all - 100% - will say they were treated fairly by Shea and are happy homeowners today.The community itself and the clubhouse is a great place.I know this is the complete opposite of what you read on this website but I had to post because I couldn't believe what I was reading - it simply does not match my experience and I am certain my neighbors here would agree.

I have a lovely home that is very energy efficient.

The finishes - and I spent quite a lot on the design center - are exquisite. It's a great place to live and I highly recommend it.

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Review
#983164 Review #983164 is a subjective opinion of poster.
Thinking about purchasing a Shea home property called "Waterline" located in Point Richmond, CA. If anyone has any incite on this property or personal experiences with other properties promoted and built by Shea homes, please inform the rest of us. This latest venture...
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Review
#1167988 Review #1167988 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Bad quality
2.0
Details
There are no words for how the Shea Trilogy leadership acts at their Indio Polo Club location. They’re oblivious to the law and feel they can pull the wool over the eyes of retirees. Unconscionable. They often take from the HOA funds to reduce their own cost of...
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Review
#963714 Review #963714 is a subjective opinion of poster.
Service
Shea Homes Customer Care
Reason of review
Poor customer service
1.0
Details
I'd never buy a home from Shea. These people are crooked. Shea's mortgage and Shea Homes conspired to prevent my friend from closing on time so they could keep the earnest money. Shea Homes' attorney was pissed because my friend demanded that they put the front...
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1 comment
Anonymous
#1676343

Tell your friends to get all paperwork together and then go to the state Attorney general and then to FBI.

Review
#691866 Review #691866 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Full refund
1.0
Details
Unfinished work - Shea Homes review
We bought our new home almost 3 years ago and STILL waiting for them to finish our yard We have a slope that backs to a conservation area they said they would finish the grading and sod to the end of our yard when they finished the house next to us. When we get someone...
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Review
#989275 Review #989275 is a subjective opinion of poster.
Service
Shea Homes House Construction
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.9
Details
My wife and I recently bought our Shea home. We loved the floor plan so we decided to build. The experience didn't start out the best. Dealing with the sales lady at our community was one of the worst experiences of my life. So we made it through that nightmare and we...
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Review
#945239 Review #945239 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Bad quality