2.0
Details
Failure to follow basic builder guidelines. - Shea Homes review
Failure to follow basic builder guidelines. - Shea Homes review
I purchased a new home from Shea, paying above market rates for upgrades. After the 10 year home warranty period we discovered wood rot in the deck, which we paid extra for. Upon investigating the source it was discovered that Shea did not paint or treat any of the...
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Review
#527468 Review #527468 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$17020
It has come to my attention that when you buy a home from a company that they would back what they tell you. Well when it comes to customer service Shea homes has none . I had some work that was written in writting to be done, well because I waited longer than they...
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27 comments
Anonymous
#1080502

Would never buy a shea home again

Have had nothing but noise problems caused by shoddy construction. Stay away from shea homes. They suck!

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Review
#321390 Review #321390 is a subjective opinion of poster.
Loss
$500

Prescott in Mountain house sales team | Shea Homes review from Livermore-Pleasanton, California

2.2
Details
worst ever specially Karen who was real pain to deal with. She worked on her ego and not cooperative at all
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Review
#1674300 Review #1674300 is a subjective opinion of poster.
Service
Shea Homes Sales Representative
Pros
  • Quality
Cons
  • Very poor sales team
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Price reduction
Construction defects, major problems - Shea Homes review
Construction defects, major problems - Shea Homes review
The new house 2016, I purchased was built on soil that was not compacted, there was no soils report done on this particular lot. As a result of compaction issues, the house has settled way beyond alotted construction standards. It moves constantly, causing cracks in...
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Review
#1566698 Review #1566698 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Bad quality
Loss
$450000
Preferred solution
Full refund

Nepotism | Shea Homes review from Murrieta, California

Way to go...NEPOTISM at it best especially with recent layoffs due to the economy then to go ahead hire family of management and field employees. Sure that the ones waiting at the employment line will be happy to hear but maybe the "economic layoff" was just an excuse to their recent departing as it makes sense why several other things are clearly overlooked within middle management.
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Review
#1578792 Review #1578792 is a subjective opinion of poster.
Service
Shea Homes House Construction
I purchased a home from sheahomes San Diego, noted many construction defects, sheahomes decline to fix their mistakes, poor customer service, did not install upgrade and lied to customer and stole from customer, house present safety liability, putting buyer in danger,...
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Review
#1402276 Review #1402276 is a subjective opinion of poster.
Service
Shea Homes Customer Care
Reason of review
Poor customer service
We toured a Shea Homes community currently being built in Monterey County. It's called The Dunes. The homes were lovely and we considered getting pre-approved for a Beach House model. However, after doing some online research, including this site, we've decided against...
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Review
#1102946 Review #1102946 is a subjective opinion of poster.
Cons
  • Buyers complaints
Reason of review
Lawsuits and complaints
Tags
  • The Dunes

Unhappy Shea Customer | Shea Homes review from Chula Vista, California

1.8
Details
I purchased a new Shea Home in 2005, I was told my windows had a 10 yr. warranty and placed a claim before the ten years were up. They did not cover my windows because the house sat empty for less than one year and the warranty started the day windows were installed. When you purchase a vehicle that sat for one year before purchased you don't loose a year of warranty, why should this not be the same for a house at 1/2 million dollars?
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Review
#1375240 Review #1375240 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Warranty issue
2.8
Details
We are now on our 11th week and Shea homes cannot find the source of a leak in our home. Moved into a new home 1/09/2016, master bath wall started leaking 2/09/2016, notified Shea Homes 2/09/16. Twice they opened the master bath wall, closed it back up but the leak...
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3 comments
Anonymous
#1734500

What type of pipe material is installed in your home? Thanks.

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Review
#818795 Review #818795 is a subjective opinion of poster.
Cons
  • Leaky home
  • Poor quality
Reason of review
Bad quality
Loss
$5000
Preferred solution
Deliver product or service ordered
Tags
  • Water Leak

Contact Shea Homes Customer Service

Website:
Mailing Address:
655 Brea Canyon Rd
Walnut, CA 91789
Phone:
(909) 594-9500
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Shea Homes Questions

Bad practice on broker commission | Shea Homes review from Los Angeles, California

2.3
Details
Brokers know they need to accompany buyers on their first visit as it’s standard practice in the industry. Shea is very clear on their broker policy and have it posted at the entrance to the sales office as well as inside the sales office. There is no way the buyers will know that they need to bring their broker on the very first visit.
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Review
#1377727 Review #1377727 is a subjective opinion of poster.
Service
Shea Homes Customer Care