Great Homes - Poor Club Management | Shea Homes review

3.4
Details
I have now lived here for 3 years. The homes are very well built and excellent value. Club facilities are very nice. Although there have been some soil problems, Shea has done a wonderful job of fixing and compensating those home owners. The main problem is with the Blue Star facilities Co. management (owned by Shea) who take our money, spend it and run things like a dictatorship, Members who try to help with their professional backgrounds and suggestions are ignored or insulted. I would give Shea a **** and the Blue Star Club Management *
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Review
#1637091 Review #1637091 is a subjective opinion of poster.
Pros
  • Professional and quality home customer service
  • Excellent quality construction
Cons
  • S and followup with residences
  • Blue star club management
Reason of review
Club Management
Preferred solution
Replace Blue Star Management

Prescott in Mountain house sales team | Shea Homes review from Livermore-Pleasanton, California

2.2
Details
worst ever specially Karen who was real pain to deal with. She worked on her ego and not cooperative at all
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Review
#1674300 Review #1674300 is a subjective opinion of poster.
Service
Shea Homes Sales Representative
Pros
  • Quality
Cons
  • Very poor sales team
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Price reduction
1.0
Details
Don't fall for Shea Home promises - Shea Homes review
Don't fall for Shea Home promises - Shea Homes review
We bought a home from Shea Homes in Union County NC, we are very disappointed with the quality of the workmanship and the lock of response from the Shea Homes management to the long list of concerns we brought up prior to the closing day. On the closing day Melissa...
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1 comment
Anonymous
#1367555

I agree Shea Homes construction along with the poor landscaping are the worst among any builder in America. Practically everything in this home that was supposed to be new construction was very flawed.

Almost all kitchen cabinets had to be replaced, pantry doors was replaced, master bedroom shower door was damaged, front door lock was loose, bottom downstairs bathroom door had to be redone and wall paint was not done correctly to match the rest of the paint in the home.

The outside landscaping were so poorly done. Now there is a huge soil erosion in the backyard which Shea refused to address even though this is new construction, and it was brought to their attention the sorry *** Kimberly neil and Adam Dannerman supposed to be a senior manager along with shady Christopher Reid who is responsible to the city denied this erosion happen on his watch.

My advice to anyone who is thinking on buying from Shea Homes in Union County don't do it.

The customer service experience along with dealing a shady builder supervisor and his minions don't know a *** thing about their jobs.

Shea employees should no this when buy their homes we are paying for them to feed their families and giving them a paycheck.

Review
#991100 Review #991100 is a subjective opinion of poster.
Service
Shea Homes Home Buying
Reason of review
Bad quality
1.3
Details
From the day I moved in, there was no one to welcome me. I didn't have a responder to get into the complex. I was locked out of my house three times and Shea said there was nothing they could do. I get no reception for my cell phone. My tile has a lippage problem. In...
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1 comment
Michael B
#1466410

I’m sorry to hear about your fall and hope you are ok. That is a personal injury lawsuit waiting at your fingertips there.

Make sure you have documentation on all your contact with Shea employees.

Hire an attorney file a lawsuit and they will more than likely offer to buy your house back.I unfortunately have been dealing an ongoing assortment of lies and a constant lack of accountability since I have moved into my Shea home in October. I have found the only way to get your local customer service rep to do what they are responsible for is to contact the corporate offices in Arizona and what they are willing to do is limited to corporate policy.

Review
#1224041 Review #1224041 is a subjective opinion of poster.
Service
Shea Homes House Construction
Pros
  • People who left because they had integrity
Cons
  • Everything from the move in to amenities to priciing
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
1.5
Details
A couple things you did well: -Andrew and Ben are very helpful and knowledgeable sales people, they helped us a lot through this process -Shea is getting a one star because of those people stated above MANY things that need improvement: -The loan person (Robert) needs...
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Review
#1511596 Review #1511596 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Bad quality
Construction defects, major problems - Shea Homes review
Construction defects, major problems - Shea Homes review
The new house 2016, I purchased was built on soil that was not compacted, there was no soils report done on this particular lot. As a result of compaction issues, the house has settled way beyond alotted construction standards. It moves constantly, causing cracks in...
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Review
#1566698 Review #1566698 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Bad quality
Loss
$450000
Preferred solution
Full refund
1.0
Details
We purchased a new Shea home several years back. In master bath had water damage on baseboard several times and had Shea come back and look at. Said was just leaking when opened door and damaging baseboard. Had come look and and fix several times. After 5 years in home...
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Review
#1182353 Review #1182353 is a subjective opinion of poster.
Service
Shea Homes Home Buying
Cons
  • Bad quality black mold in bathroom
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.0
Details
Don’t ever do a loan through Robert with Shea in Reunion or preferably don’t deal with Shea Homes at all! Robert runs your info through an automated system that you could run on the lending-tree website to find out if you’re pre-approved. Also, They will take your...
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1 comment
Anonymous
#1676339

Interesting review. What is the status of your complaint? To what agencies did you complain?

Review
#1460769 Review #1460769 is a subjective opinion of poster.
1.0
Details
Close back on 31 January 2017 and with the first warranty inspection all kitchen cabinets along with a bathroom cabinet has to be replaced. Pantry door had to be replaced along with the master bedroom shower door. The backyard had a huge open gap where the soil was...
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Review
#1168255 Review #1168255 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Bad quality
On June I called Customer Service about a large black spot behind back burner on my stove. Vickie came out to check. Took a picture and sent it in to someone. Was told the spot was from not cleaning, or cooking on that particular burner. I resented the not cleaning...
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Review
#1292726 Review #1292726 is a subjective opinion of poster.
Service
Shea Homes Customer Care
Pros
  • Weather layout of house interior
  • Weather
  • Weather layout of the house activities close to home
Reason of review
Poor customer service
Preferred solution
HHave Shea try to remove spot and if can't, replace that portion of back splash.