Shea Homes Reviews

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Shea Homes - Failure to follow basic builder guidelines.
Shea Homes - Failure to follow basic builder guidelines.
I purchased a new home from Shea, paying above market rates for upgrades. After the 10 year home warranty period we discovered wood rot in the deck, which we paid extra for. Upon investigating the source it was discovered that Shea did not paint or treat any of the...
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ID
#527468 Review #527468 is a subjective opinion of poster.
Location
Aliso Viejo, California
Reason of review
Poor customer service
Loss
$17020
New Reviewer

Finding affordable Senior Living for myself.

Not a review or complaint ! I was just calling to gather information about Senior Living. Thank You, and God Bless! John Symington II johnsymington1966@***.com

User's recommendation: This looks promising!

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ID
#2890340 Review #2890340 is a subjective opinion of poster.
Location
San Jose, California
Pros
  • Location
Preferred solution
Some more information about Bickford Ranch in Lincoln.

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Verified Reviewer
New Reviewer

Poor workmanship

Garage door spring broke after 4 years. Another company came out to fix and informed us that this was the cheapest quickest way to install doors and that they do not make this part anymore. Shea states that the home is older than a year and not their responsibility. Its their poor workmanship that caused this issue.

User's recommendation: Nope unless you don’t mind quality.

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ID
#2760180 Review #2760180 is a subjective opinion of poster.
Pros
  • Ladies at the models are wonderful
Loss
$600
Preferred solution
Fix the issue for myself and future issues within community

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New Reviewer

Horrible Experiences

0 stars. We are going through the designing phase and experiencing the horrible customer service from Shea Designing Center in Irvine No or days delayed in respond when we emailed and phone called question, our designer Diane told us we can only ask question at appointment meeting. They have no basic of customer service and very rude. Not recommend Shea homes to anyone.
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ID
#2437355 Review #2437355 is a subjective opinion of poster.
Cons
  • Stressful
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
Contracted August 2020 to build in Manvel Texas. Very slow progress on the home. So many errors, wrong cabinet, so tear out! Always new holes in walls. Pipe in foundation sheetrocked around so a baseboard is used to hide it. Pantry door cut too large so, attached more...
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1 comment
#1996080

Amazingly, the building picked up steam and my house is complete. Inspected and Shea Homes is clearing up all that the Inspector found and we close Tuesday, March 30th.

Don't know id someone saw the post or not. Happy to give you the update.

ID
#2429995 Review #2429995 is a subjective opinion of poster.
Service
Shea Homes House Construction
Cons
  • Customer service
Loss
$23000
Preferred solution
Full refund
New Reviewer
Shea Homes - REFUSE TO REIMBURSE FOR UTILITY COST
Original review updated by user Jan 19, 2021
CLOSED ON NEW HOME JUNE 2020, JULY 2020 MAJOR LEAK IN YARD. DISCOVERED THAT SHAMROCK THE COMPANY THAT SHEA USES TO INSTALL THE HOUSE SPRINKLER SYSTEM LEFT 5 LEAKING VALVES THAT LEFT MY WATER BILL OVER A $1000. SITE MANAGER WAS NOTIFIED AND IS FULLY AWARE . (I HAVE ALL...
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ID
#2387202 Review #2387202 is a subjective opinion of poster.
Service
Shea Homes Customer Care
Loss
$647
Preferred solution
Full refund

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New Reviewer
Shea Homes, our developer, did not disclose information regarding a lawsuit pending against our HOA and so much more. Shea had a number of their employees on the HOA board of directors - yet they deny "knowing" about the lawsuit. In my opinion this is egregious. It is...
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ID
#2171020 Review #2171020 is a subjective opinion of poster.
Service
Shea Homes Home Buying
Pros
  • Location
Cons
  • S and followup with residences
  • Buyers complaints
Loss
$3800
Preferred solution
Indemnify me by paying the HOA special assessment on my property like you did for other lots in our community.

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Verified Reviewer
New Reviewer

Unethical and unlawful builder... non disclosure as required by law

Shea continued to sell homes in Trilogy Orlando knowing full well that they and the HOA were in court pending litigation... the Florida law requires disclosure and Shea did not comply.

User's recommendation: Stay away from Shea... they are bullies.

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1 comment
#2008447

I totally agree with Stephen M posting as I was also a victim of Shea Homes and non disclosure and costing me a great deal of money to pay out of my pocket to sell my home. When I find time I will post my own experience with this builder and also ask them to pay me what I feel is do me. A class action of those persons that have been violated should be considered.

ID
#2170773 Review #2170773 is a subjective opinion of poster.
Service
Shea Homes Home Buying
Cons
  • Illegal tactics
Loss
$3824
Preferred solution
Full refund
New Reviewer

Defective homes, misrepresentation

Home built against county codes, bad customer service, water intrusion, mold and cheap building materials, home falling apart in less than 2 years, abusive of customers, total scam. Please stay away if you don not want to have a heart attack dealing with these thieves!Go find your home elsewhere!

User's recommendation: Stay away!!! Find another builder and do your research before buying your home!

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ID
#2163894 Review #2163894 is a subjective opinion of poster.
Service
Shea Homes Home Buying
Pros
  • House plans
Cons
  • Bad quality black mold in bathroom
  • No integrity
  • Poor customer service
Loss
$572000
Preferred solution
stop scamming people, they work hard to buy their dream home. Get off the field!
New Reviewer
Our family has been communicating with numerous (>;;20) home builders for the area south of Houston, TX and have been getting information regarding the energy efficiency of their homes, specifically the HERS ratings and how they insulate their attics from the...
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ID
#2143361 Review #2143361 is a subjective opinion of poster.
Cons
  • Poor customer service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
We built a Shea Home in South Carolina and moved in mid 2019. If we had to do it all again, we would NOT use Shea. Their goal is to sell, sell, sell...with minimum detail to what the customer wants. There have been three (3) different building supervisors in our little...
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ID
#2109313 Review #2109313 is a subjective opinion of poster.
Location
Fort Mill, South Carolina
Service
Shea Homes House Construction
Pros
  • Location
Cons
  • Poor customer service
Preferred solution
Company needs to pay attention to the customers!
New Reviewer

So others won’t make a bad mistake by purchasing a Shea home

Upon closing we did our walk through, so many things were wrong. We contacted Shea to have these items addressed and taken care of, but were given the run around for months. The companies they subtract the work out to are very unprofessional in their workmanship! Quality of the products does not match the price you pay for a house. Finally was able to get one of the Shea brothers to come to our home. We showed him the very poor workmanship in the house, Gil Sheas response was It May not be morally right but its industry standards! A owner of the company says that to a new home owners! Very lazy workers, and to supervisors are afraid of the owners. They are afraid to make things right for the homeowners because they are scared of losing their job. Just walk into one of their models and look closely at the workmanship from the walls, floors, paint, trim and youll see what your getting for your money. Shea has NO problem taking your money at closing, but try to get them back in to do warranty work...Good luck! The Shea promise on their website is a total lie!!!! Dont waste your money buying a Shea home. Their answer to every fix is we will just put some caulk on it. Please pass the word to others and dont waste your time or money buying a Shea home!

User's recommendation: Don’t waste your money buying a Shea Home.

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ID
#2106579 Review #2106579 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Pros
  • Ladies at the models are wonderful
Cons
  • S and followup with residences
  • No integrity
  • Buyers complaints
Preferred solution
Change the slogan on your website, because your not the company you say you are!
I put 20k in earnest money on a house on 6/21. My design appointment was scheduled for the exact day after the financing contingency expired - 7/22 and 7/23. At the design appointment I discovered the finishes that were included were awful and by the time I picked out...
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ID
#2089979 Review #2089979 is a subjective opinion of poster.
Location
Portland, Oregon

Trilogy Orlando

DO NOT MOVE HERE, The qualiity of my home is poor, have had more issues then the Morrison home I built and it lasted 20 years. The communityy lost a lawsuit, the pending suit was not disclosed by shea when we built now I am on the hook for 5K I did not even live here when this happened. They say Sheaare is covering it for the new home buyers but beware they will build it in the cost of the suit into your house. The place is run by a child company Blue Star they have a manager that cannot run a club and loses money each year, as soon as shea builds it last house we will have to pay for the loses and our HOAs will go up.

User's recommendation: DO NOT BUY A SHEA HOME.

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ID
#2051313 Review #2051313 is a subjective opinion of poster.
Cons
  • Blue star club management
  • Lack of accountability
Loss
$5000
Preferred solution
pay the home owners for this lawsuit

Poor Construction

roof not built to code on a home less than 2 years old which caused a leak which caused extensive and significant damage to the roof and drywall inside

User's recommendation: google issues online; ask the salespeople hard questions.

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ID
#2018637 Review #2018637 is a subjective opinion of poster.
Location
Arlington, Virginia

Bad business practices

Dont take my word for it. Check with any of an estimated 500 homeowners at Trilogy Orlando who closed on homes with Shea, only to discover later that Shea violated state law in the process. Shea cannot be trusted.

User's recommendation: Be careful — very careful.

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ID
#1999401 Review #1999401 is a subjective opinion of poster.
Location
Clermont, Florida

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