2.0
Details
Failure to follow basic builder guidelines. - Shea Homes review
Failure to follow basic builder guidelines. - Shea Homes review
I purchased a new home from Shea, paying above market rates for upgrades. After the 10 year home warranty period we discovered wood rot in the deck, which we paid extra for. Upon investigating the source it was discovered that Shea did not paint or treat any of the...
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Review
#527468 Review #527468 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$17020
It has come to my attention that when you buy a home from a company that they would back what they tell you. Well when it comes to customer service Shea homes has none . I had some work that was written in writting to be done, well because I waited longer than they...
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27 comments
Anonymous
#1080502

Would never buy a shea home again

Have had nothing but noise problems caused by shoddy construction. Stay away from shea homes. They suck!

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Review
#321390 Review #321390 is a subjective opinion of poster.
Loss
$500
I closed on my new build 9/2018. First red flag was the appraisal came out $15k under the closing price. My home was one of 2 spec homes that was left in the development and the fixtures were all chosen by the design team and they wouldn't let me change anything....
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1 comment
Anonymous
#1590404

Hi, Just wondering which Shea community you are in? I’m have a home at the Shea development in Ocala, FL and have experienced much of the same decietful practices you have but not to the extreme you have. I believe it is the corporate culture of Shea to build communities and homes that are appealing on the outside but everything thing else is done as cheaply as possible with no accountability.

Review
#1273705 Review #1273705 is a subjective opinion of poster.
Service
Shea Homes House Construction
2.2
Details
Never finished flat roof over entrance to house (Hollister - Waxhaw NC ) - Shea Homes review
Never finished flat roof over entrance to house (Hollister - Waxhaw NC ) - Shea Homes review
Never finished flat roof over entrance to house (Hollister - Waxhaw NC ) - Shea Homes review
Never finished flat roof over entrance to house (Hollister - Waxhaw NC ) - Shea Homes review
Never finished flat roof over entrance to house (Hollister - Waxhaw NC ) - Shea Homes review
Never finished flat roof over entrance to house (Hollister - Waxhaw NC ) - Shea Homes review
Never finished flat roof over entrance to house (Hollister - Waxhaw NC ) - Shea Homes review
We purchased the model home in 2009, trusting that Shea at least built up to code. Nine years later when we go to sell, we find out they never finished the flat roof at all. It just had black paper on it. I am not an unreasonable person and asked them to at least come...
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1 comment
Anonymous
#1554363

As the guy who bought this house and will have to pay for the remainder of the repairs, I'm pretty disgusted that Shea Homes won't fix or pay for the repairs. Especially, since they are still building in a subdivision down the road from here, it wouldn't have taken much time to come on over and look at it.

The wood was rotted and crumbled when touched. I'm not sure what actually held up the roof anymore.

Review
#1348200 Review #1348200 is a subjective opinion of poster.
Service
Shea Homes House Construction
Pros
  • Location
Cons
  • Poor customer service
  • Leaky home
  • 10 years of rain damage due to roof non construction
Reason of review
Damaged or defective
Loss
$4500
Preferred solution
Full refund
Tags
  • Water Leak
  • Shea Homes Charlotte
  • New Shea Homes Reviews
  • Shea Home Reviews
  • Shea Home Complaints
  • Shea Homes Quality
  • Shea Homes Hollister
  • Shea Homes Atherton
3.4
Details

Update by user Apr 27, 2018

I received phone call from Salesperson today. Our home was sold and we will get 40k of our 45k.

I am saddened but relieved. I took a lot of time and thought in making the selections for our home.

There are many features of the neighborhood that cannot be duplicated. As...

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6 comments
Anonymous
#1737534

It seems quite possible that this is illegal. If they had actually lost $45K due to your failure to purchase, then OK.

But, if they turned around and sold the house for the same price without incurring additional costs, then they have mitigated any damages that were caused by your failure to close. One would think that in that circumstance they might have to give your deposit back.

But, that may be completely wrong -- perhaps there is a liquidated damage clause or something that allows this. Regardless of legality, it certainly seems immoral.

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Resolved
Review
#1231154 Review #1231154 is a subjective opinion of poster.
Service
Shea Homes Home Buying
Pros
  • House plans
Cons
  • No integrity
  • Lack of accountability
Reason of review
true interpretation of contract and consequences
Loss
$45000
Preferred solution
Full refund
Tags
  • Trilogy Ocala Preserve
1.8
Details
My first Shea home was in So Cal and I loved it. My next and last Shea home is in trilogy Ocala preserve and I am so very disappointed in everything. I never regretted buying anything so much before in my life. I bought a designer home -- therefore I got to pay for...
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7 comments
Danene
#1462175

I truly wish I had seen your comments prior to paying my deposit. Yes the concrete in the lanai has a crack too. I think we got the new sales staff that was saying anything to get a sale.

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Resolved
Review
#1066670 Review #1066670 is a subjective opinion of poster.
Service
Shea Homes House Construction
Pros
  • People who left because they had integrity
Cons
  • No integrity
  • Poor quality
  • Poor customer service
Reason of review
Bad quality
Loss
$300000
Preferred solution
Full refund
Tags
  • Trilogy Ocala Preserve
1.0
Details
Attempted to build a new home with Shea. The moment we signed our contract, we found out our first of 5 sales reps that were assigned to us made an error. The sales manager made it appear that it was our fault and when we pushed her for resolution we were made to feel...
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Review
#1187382 Review #1187382 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Bad quality
1.0
Details
Horrible Customer Service - Shea Homes review
Horrible Customer Service - Shea Homes review
We built our home in 2013 with Shea. Our roof began to leak and three roofers have told us it is due to improper installation of the flashing. We built our home in Hollister in 2013. We had issues from the beginning with customer service but that is a whole other...
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1 comment
Anonymous
#1709657

Thank you for letting the public know about this issue. I hope that Shea works with you to resolve the issue.

Review
#1379298 Review #1379298 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Bad quality
Bought a new home for 1.2 million. We have had them in 5x to redo bathrooms. Why? Because they had faulty designs, and two bathrooms flooded 2x, and another 1x. Massive MOLD. Over 140 days loss of use. We also have faulty flooring. Their own inspector wrote a report...
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1 comment
Anonymous
#1670702

xxxxx

Review
#1282997 Review #1282997 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Bad quality
Loss
$43000
Preferred solution
Full refund
Tags
  • Backcountry Colorado Highlands Ran

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Mailing Address:
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Walnut, CA 91789
Phone:
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Latest Question

Shea Homes Questions
1.0
Details
Before we signed a contract we were completely honest with Shea Sales and Mortgage stating we had filed for Chapter 13 and asked if we would have any issues getting approved. We were told that we were good and they would work with us. We put our house on the market...
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Review
#1706190 Review #1706190 is a subjective opinion of poster.
Service
Shea Homes Home Buying
Reason of review
Poor customer service
Loss
$20000
Preferred solution
Full refund