home customer service shea house shea home customer service issues construction money
1.0
Details
Before we signed a contract we were completely honest with Shea Sales and Mortgage stating we had filed for Chapter 13 and asked if we would have any issues getting approved. We were told that we were good and they would work with us. We put our house on the market...
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Review
#1706190 Review #1706190 is a subjective opinion of poster.
Service
Shea Homes Home Buying
Reason of review
Poor customer service
Loss
$20000
Preferred solution
Full refund
1.0
Details
Don’t ever do a loan through Robert with Shea in Reunion or preferably don’t deal with Shea Homes at all! Robert runs your info through an automated system that you could run on the lending-tree website to find out if you’re pre-approved. Also, They will take your...
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1 comment
Anonymous
#1676339

Interesting review. What is the status of your complaint? To what agencies did you complain?

Review
#1460769 Review #1460769 is a subjective opinion of poster.
1.0
Details
Horrible Customer Service - Shea Homes review
Horrible Customer Service - Shea Homes review
We built our home in 2013 with Shea. Our roof began to leak and three roofers have told us it is due to improper installation of the flashing. We built our home in Hollister in 2013. We had issues from the beginning with customer service but that is a whole other...
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1 comment
Anonymous
#1709657

Thank you for letting the public know about this issue. I hope that Shea works with you to resolve the issue.

Review
#1379298 Review #1379298 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Bad quality
1.3
Details
From the day I moved in, there was no one to welcome me. I didn't have a responder to get into the complex. I was locked out of my house three times and Shea said there was nothing they could do. I get no reception for my cell phone. My tile has a lippage problem. In...
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1 comment
Michael B
#1466410

I’m sorry to hear about your fall and hope you are ok. That is a personal injury lawsuit waiting at your fingertips there.

Make sure you have documentation on all your contact with Shea employees.

Hire an attorney file a lawsuit and they will more than likely offer to buy your house back.I unfortunately have been dealing an ongoing assortment of lies and a constant lack of accountability since I have moved into my Shea home in October. I have found the only way to get your local customer service rep to do what they are responsible for is to contact the corporate offices in Arizona and what they are willing to do is limited to corporate policy.

Review
#1224041 Review #1224041 is a subjective opinion of poster.
Service
Shea Homes House Construction
Pros
  • People who left because they had integrity
Cons
  • Everything from the move in to amenities to priciing
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
1.0
Details
Attempted to build a new home with Shea. The moment we signed our contract, we found out our first of 5 sales reps that were assigned to us made an error. The sales manager made it appear that it was our fault and when we pushed her for resolution we were made to feel...
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Review
#1187382 Review #1187382 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Bad quality
1.0
Details
We purchased a new Shea home several years back. In master bath had water damage on baseboard several times and had Shea come back and look at. Said was just leaking when opened door and damaging baseboard. Had come look and and fix several times. After 5 years in home...
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Review
#1182353 Review #1182353 is a subjective opinion of poster.
Service
Shea Homes Home Buying
Cons
  • Bad quality black mold in bathroom
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.0
Details
Close back on 31 January 2017 and with the first warranty inspection all kitchen cabinets along with a bathroom cabinet has to be replaced. Pantry door had to be replaced along with the master bedroom shower door. The backyard had a huge open gap where the soil was...
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Review
#1168255 Review #1168255 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Bad quality
1.0
Details
This is supposed to be new construction but everything in the home seems to break or fall spart. The customer service is very disrespectful, and the HOA they have is very unprofessional and menial. I am planning on selling this so call new construction home and move to...
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1 comment
Anonymous
#1365038

Anyone have a bad experience st trilogy at Rio vista?

Review
#1051343 Review #1051343 is a subjective opinion of poster.
Service
Shea Homes Home Buying
Reason of review
Bad quality
1.0
Details
worst construction charlotte area cheap quality material used dont trust lot of leakages and too pricy with options which no comparision outside price. they wont complete on time, allways delay say month to extend once contract sign they wont repsond on time if call...
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3 comments
Anonymous
#1286482

Where did you learn gramnar? Elmo club?

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Review
#1000611 Review #1000611 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Bad quality

Contact Shea Homes Customer Service

Website:
Mailing Address:
655 Brea Canyon Rd
Walnut, CA 91789
Phone:
(909) 594-9500
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Latest Question

Shea Homes Questions
1.2
Details
My wife and I had been looking for months and looked at many builders in the waxhaw NC area. We loved the Shea home and went back and forth with another builder that was not brick but more expensive across the street. We decided that Shea was less but had a better...
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Review
#998543 Review #998543 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Bad quality