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Prescott in Mountain house sales team | Shea Homes review from Livermore-Pleasanton, California

2.2
Details
worst ever specially Karen who was real pain to deal with. She worked on her ego and not cooperative at all
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Review
#1674300 Review #1674300 is a subjective opinion of poster.
Service
Shea Homes Sales Representative
Pros
  • Quality
Cons
  • Very poor sales team
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Price reduction
1.5
Details
A couple things you did well: -Andrew and Ben are very helpful and knowledgeable sales people, they helped us a lot through this process -Shea is getting a one star because of those people stated above MANY things that need improvement: -The loan person (Robert) needs...
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Review
#1511596 Review #1511596 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Bad quality

Bad practice on broker commission | Shea Homes review from Los Angeles, California

2.3
Details
Brokers know they need to accompany buyers on their first visit as it’s standard practice in the industry. Shea is very clear on their broker policy and have it posted at the entrance to the sales office as well as inside the sales office. There is no way the buyers will know that they need to bring their broker on the very first visit.
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Review
#1377727 Review #1377727 is a subjective opinion of poster.
Service
Shea Homes Customer Care

Unhappy Shea Customer | Shea Homes review from Chula Vista, California

1.8
Details
I purchased a new Shea Home in 2005, I was told my windows had a 10 yr. warranty and placed a claim before the ten years were up. They did not cover my windows because the house sat empty for less than one year and the warranty started the day windows were installed. When you purchase a vehicle that sat for one year before purchased you don't loose a year of warranty, why should this not be the same for a house at 1/2 million dollars?
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Review
#1375240 Review #1375240 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Warranty issue
2.2
Details
Never finished flat roof over entrance to house (Hollister - Waxhaw NC ) - Shea Homes review
Never finished flat roof over entrance to house (Hollister - Waxhaw NC ) - Shea Homes review
Never finished flat roof over entrance to house (Hollister - Waxhaw NC ) - Shea Homes review
Never finished flat roof over entrance to house (Hollister - Waxhaw NC ) - Shea Homes review
Never finished flat roof over entrance to house (Hollister - Waxhaw NC ) - Shea Homes review
Never finished flat roof over entrance to house (Hollister - Waxhaw NC ) - Shea Homes review
Never finished flat roof over entrance to house (Hollister - Waxhaw NC ) - Shea Homes review
We purchased the model home in 2009, trusting that Shea at least built up to code. Nine years later when we go to sell, we find out they never finished the flat roof at all. It just had black paper on it. I am not an unreasonable person and asked them to at least come...
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1 comment
Anonymous
#1554363

As the guy who bought this house and will have to pay for the remainder of the repairs, I'm pretty disgusted that Shea Homes won't fix or pay for the repairs. Especially, since they are still building in a subdivision down the road from here, it wouldn't have taken much time to come on over and look at it.

The wood was rotted and crumbled when touched. I'm not sure what actually held up the roof anymore.

Review
#1348200 Review #1348200 is a subjective opinion of poster.
Service
Shea Homes House Construction
Pros
  • Location
Cons
  • 10 years of rain damage due to roof non construction
  • Roof over entrance was never finished
  • Leaky home
Reason of review
Damaged or defective
Loss
$4500
Preferred solution
Full refund
Tags
  • Water Leak
  • Shea Homes Charlotte
  • New Shea Homes Reviews
  • Shea Home Reviews
  • Shea Home Complaints
  • Shea Homes Quality
  • Shea Homes Hollister
  • Shea Homes Atherton
1.5
Details

Update by user Apr 18, 2018

Update: Now having to deal with a leaking roof, I closed 6 months ago. Also at least 7 other homes have had problems with roof leaks.

These are new homes, none older than 2 and 1/2 years old, some homes mulltiple leaks.

Roof leaks should not be a concern. Fortunately a...

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Review
#1209825 Review #1209825 is a subjective opinion of poster.
Pros
  • Location
Cons
  • Lack of accountability
Reason of review
Not as described/ advertised
Loss
$50000
Preferred solution
I really do not expect the company to propose a solution because I have expressed these concerns directly to the company with no attempt by them to resolve the issues. I just want to warn people before they think of purchasing here or any other Shea prop
Tags
  • Trilogy Ocala Preserve
1.6
Details
The club house is beautiful and was esger to live here. Problem was with the home. According to Shea hkmes policy you cannot choose the options you desire. Every option is packaged. For example upgraded kithen comes with cabinets, flooring, and counter tops including...
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1 comment
Anonymous
#1706495

Good advice

Review
#1177890 Review #1177890 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Problems with payment
1.8
Details
My first Shea home was in So Cal and I loved it. My next and last Shea home is in trilogy Ocala preserve and I am so very disappointed in everything. I never regretted buying anything so much before in my life. I bought a designer home -- therefore I got to pay for...
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7 comments
Danene
#1462175

I truly wish I had seen your comments prior to paying my deposit. Yes the concrete in the lanai has a crack too. I think we got the new sales staff that was saying anything to get a sale.

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Resolved
Review
#1066670 Review #1066670 is a subjective opinion of poster.
Service
Shea Homes House Construction
Pros
  • People who left because they had integrity
Cons
  • Poor quality
  • Poor customer service
  • Substandard repairs and resolutions
Reason of review
Bad quality
Loss
$300000
Preferred solution
Full refund
Tags
  • Trilogy Ocala Preserve
2.2
Details
No service - Shea Homes review
No service - Shea Homes review
No service - Shea Homes review
We had our 5 month inspection and it was areed that our windows in our stacking doors had to be replaced along with several windows in the house. I did not want it done immediately because of the weather. But we have now lived here nearly 9 months and I have tried to...
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1 comment
Anonymous
#1387975

shea homes trilogy orlando says it is a gated community. The front gate has some daily coverage no night coverage. However the construction continues with other gates wide open monday to friday no monitoring and multiple home break ins.

Review
#1022013 Review #1022013 is a subjective opinion of poster.
Service
Shea Homes Customer Care
Cons
  • All service people
Reason of review
Damaged or defective

Contact Shea Homes Customer Service

Website:
Mailing Address:
655 Brea Canyon Rd
Walnut, CA 91789
Phone:
(909) 594-9500
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Latest Question

Shea Homes Questions
1.5
Details
Warranty - Shea Homes review
Total lack of communication by Builder with each other and home owner. They will tell you what you want to hear and then stall or not do it. 9 months to get a cabinet door and I had to call the mfg. myself to get one! Shea told me the Mfg. did not have a customer...
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5 comments
Anonymous
#1569813

We are building a Shea custom house. I never comment on stuff but felt compelled to save you from our experience.

Do not build with Shea. It has been a nightmare since day 1.

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Review
#969569 Review #969569 is a subjective opinion of poster.
Pros
  • Weather
Reason of review
Not as described/ advertised
Loss
$440
Preferred solution
Shea Corp. needs to know problems here.
Tags
  • Customer Service and Delviery