Shea Homes - Nepotism

Way to go...NEPOTISM at it best especially with recent layoffs due to the economy then to go ahead hire family of management and field employees. Sure that the ones waiting at the employment line will be happy to hear but maybe the "economic layoff" was just an excuse to their recent departing as it makes sense why several other things are clearly overlooked within middle management.
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ID
#1578792 Review #1578792 is a subjective opinion of poster.
Location
Murrieta, California
Service
Shea Homes House Construction
Had an HVAC construction defect in 2012 that they said was my fault. The HVAC contractor made some adjustments in the condensation drip coils, but we spent $500 repairing condensation drip damage. Annual inspections reveal no issues since then that they claimed I had...
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ID
#1529662 Review #1529662 is a subjective opinion of poster.
Location
Sedalia, Colorado
Service
Shea Homes House Construction
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution
1.5
Details
A couple things you did well: -Andrew and Ben are very helpful and knowledgeable sales people, they helped us a lot through this process -Shea is getting a one star because of those people stated above MANY things that need improvement: -The loan person (Robert) needs...
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ID
#1511596 Review #1511596 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Bad quality

Shea Homes - Horrible Customer Service

1.0
Details
Shea Homes - Horrible Customer Service
Shea Homes - Horrible Customer Service
We built our home in 2013 with Shea. Our roof began to leak and three roofers have told us it is due to improper installation of the flashing. We built our home in Hollister in 2013. We had issues from the beginning with customer service but that is a whole other issue. Our house has two small extensions, one at the bay window and one over the kitchen. They both began to leak during Hurricane Florence. We contacted Shea and they said we were out of our two year warranty and that it was due to the storm intensity. We had little wind and a normal rain. Certainly nothing catastrophic. We then proceeded to contact roofing companies. Three roofing companies and one engineering company told us that the roof was installed improperly. The flashing was not installed correctly and that this was a builder issue. We took this back to Shea. They again basically told us too bad it was on us. We then reached out to our insurance to we if there was anything they could do. No. It is a builders issue because Shea installed our roof improperly, more so the company they used. Here we are weeks later with tarps up on our custom house and no solution. We had another storm 10-11-18 and the roof began leaking into the kitchen yet again. We contacted Shea once again. The representative Kimberly actually hung up on me. Hung the phone up on their customer. The customer service is horrendous at Shea Homes. I am appalled. If this was their child in a custom home that was leaking due to builder fault and the builder basically said too bad how would they feel? I am a Charlotte Fireman and worked very hard to get us into this home and we have a builder who could care less about the quality of their homes. We are extremely disappointed and will never recommend a Shea Home. At this point we will be contacting a lawyer.
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1 comment
Anonymous
#1709657

Thank you for letting the public know about this issue. I hope that Shea works with you to resolve the issue.

ID
#1379298 Review #1379298 is a subjective opinion of poster.
Location
Waxhaw, North Carolina
Service
Shea Homes House Construction
Reason of review
Bad quality

Shea Homes - Unhappy Shea Customer

1.8
Details
I purchased a new Shea Home in 2005, I was told my windows had a 10 yr. warranty and placed a claim before the ten years were up. They did not cover my windows because the house sat empty for less than one year and the warranty started the day windows were installed. When you purchase a vehicle that sat for one year before purchased you don't loose a year of warranty, why should this not be the same for a house at 1/2 million dollars?
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ID
#1375240 Review #1375240 is a subjective opinion of poster.
Location
Chula Vista, California
Service
Shea Homes House Construction
Reason of review
Warranty issue
2.2
Details
Shea Homes - Never finished flat roof over entrance to house (Hollister - Waxhaw NC )
Shea Homes - Never finished flat roof over entrance to house (Hollister - Waxhaw NC )
Shea Homes - Never finished flat roof over entrance to house (Hollister - Waxhaw NC )
Shea Homes - Never finished flat roof over entrance to house (Hollister - Waxhaw NC )
Shea Homes - Never finished flat roof over entrance to house (Hollister - Waxhaw NC )
Shea Homes - Never finished flat roof over entrance to house (Hollister - Waxhaw NC )
Shea Homes - Never finished flat roof over entrance to house (Hollister - Waxhaw NC )
We purchased the model home in 2009, trusting that Shea at least built up to code. Nine years later when we go to sell, we find out they never finished the flat roof at all. It just had black paper on it. I am not an unreasonable person and asked them to at least come...
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1 comment
Anonymous
#1554363

As the guy who bought this house and will have to pay for the remainder of the repairs, I'm pretty disgusted that Shea Homes won't fix or pay for the repairs. Especially, since they are still building in a subdivision down the road from here, it wouldn't have taken much time to come on over and look at it.

The wood was rotted and crumbled when touched. I'm not sure what actually held up the roof anymore.

ID
#1348200 Review #1348200 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Service
Shea Homes House Construction
Pros
  • Location
Cons
  • Poor customer service
  • Leaky home
  • Roof over entrance was never finished
Reason of review
Damaged or defective
Loss
$4500
Preferred solution
Full refund
Bought a new home for 1.2 million. We have had them in 5x to redo bathrooms. Why? Because they had faulty designs, and two bathrooms flooded 2x, and another 1x. Massive MOLD. Over 140 days loss of use. We also have faulty flooring. Their own inspector wrote a report...
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1 comment
Anonymous
#1670702

xxxxx

ID
#1282997 Review #1282997 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Bad quality
Loss
$43000
Preferred solution
Full refund
I closed on my new build 9/2018. First red flag was the appraisal came out $15k under the closing price. My home was one of 2 spec homes that was left in the development and the fixtures were all chosen by the design team and they wouldn't let me change anything....
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1 comment
Anonymous
#1590404

Hi, Just wondering which Shea community you are in? I’m have a home at the Shea development in Ocala, FL and have experienced much of the same decietful practices you have but not to the extreme you have. I believe it is the corporate culture of Shea to build communities and homes that are appealing on the outside but everything thing else is done as cheaply as possible with no accountability.

ID
#1273705 Review #1273705 is a subjective opinion of poster.
Service
Shea Homes House Construction
1.3
Details
From the day I moved in, there was no one to welcome me.I didn't have a responder to get into the complex. I was locked out of my house three times and Shea said there was nothing they could do. I get no reception for my cell phone. My tile has a lippage problem. In...
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1 comment
Michael B
#1466410

I’m sorry to hear about your fall and hope you are ok. That is a personal injury lawsuit waiting at your fingertips there.

Make sure you have documentation on all your contact with Shea employees.

Hire an attorney file a lawsuit and they will more than likely offer to buy your house back.I unfortunately have been dealing an ongoing assortment of lies and a constant lack of accountability since I have moved into my Shea home in October. I have found the only way to get your local customer service rep to do what they are responsible for is to contact the corporate offices in Arizona and what they are willing to do is limited to corporate policy.

ID
#1224041 Review #1224041 is a subjective opinion of poster.
Service
Shea Homes House Construction
Pros
  • People who left because they had integrity
Cons
  • Everything from the move in to amenities to priciing
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered

Shea Homes Reviews

  1. 16 reviews
  2. 12 reviews
  3. 4 reviews
  4. 2 reviews
  5. 0 reviews
Shea Homes reviews
1.0
Details
Attempted to build a new home with Shea.The moment we signed our contract, we found out our first of 5 sales reps that were assigned to us made an error. The sales manager made it appear that it was our fault and when we pushed her for resolution we were made to feel...
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ID
#1187382 Review #1187382 is a subjective opinion of poster.
Location
Peoria, Arizona
Service
Shea Homes House Construction
Reason of review
Bad quality
1.3
Details
The club house is beautiful and was esger to live here.Problem was with the home. According to Shea hkmes policy you cannot choose the options you desire. Every option is packaged. For example upgraded kithen comes with cabinets, flooring, and counter tops including...
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1 comment
Anonymous
#1706495

Good advice

ID
#1177890 Review #1177890 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Problems with payment
1.0
Details
Close back on 31 January 2017 and with the first warranty inspection all kitchen cabinets along with a bathroom cabinet has to be replaced.Pantry door had to be replaced along with the master bedroom shower door. The backyard had a huge open gap where the soil was...
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ID
#1168255 Review #1168255 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Bad quality
Thinking about purchasing a Shea home property called "Waterline" located in Point Richmond, CA. If anyone has any incite on this property or personal experiences with other properties promoted and built by Shea homes, please inform the rest of us. This latest venture...
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ID
#1167988 Review #1167988 is a subjective opinion of poster.
Location
Richmond, California
Service
Shea Homes House Construction
Reason of review
Bad quality
1.8
Details
My next and last Shea home is in trilogy Ocala preserve and I am so very disappointed in everything. I never regretted buying anything so much before in my life. I bought a designer home -- therefore I got to pay for options I did not care about but I wanted a quick...
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7 comments
Danene
#1462175

I truly wish I had seen your comments prior to paying my deposit. Yes the concrete in the lanai has a crack too. I think we got the new sales staff that was saying anything to get a sale.

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Resolved
ID
#1066670 Review #1066670 is a subjective opinion of poster.
Location
Ocala, Florida
Service
Shea Homes House Construction
Pros
  • People who left because they had integrity
Cons
  • No integrity
  • Poor quality
  • Poor customer service
Reason of review
Bad quality
Loss
$300000
Preferred solution
Full refund
1.0
Details
worst construction charlotte area cheap quality material used dont trust lot of leakages and too pricy with options which no comparision outside price. they wont complete on time, allways delay say month to extend once contract sign they wont repsond on time if call...
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3 comments
Anonymous
#1286482

Where did you learn gramnar? Elmo club?

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ID
#1000611 Review #1000611 is a subjective opinion of poster.
Service
Shea Homes House Construction
Reason of review
Bad quality